Terms of Service

1. Acceptance of Terms

By accessing, registering for, or using Eatriko ("the Service" or "Platform" at https://eatriko.com), you agree to be bound by these Terms of Service. If you are entering into this agreement on behalf of a restaurant business, company, or other legal entity, you represent that you have the authority to bind such entity.

2. Account Registration & Security

When creating a vendor account, you must provide accurate, current, and complete business information. You are responsible for safeguarding your login credentials and for all activities that occur under your account, including operations performed by your appointed staff members (cashiers, waiters, managers).

3. Subscription Plans, Billing & Trials

• Eatriko offers multiple subscription tiers (including Starter, Growth, and Enterprise) with features and monthly/annual pricing as displayed on our website.
• Free trials or evaluation periods allow restaurants to test POS features before committing. At the end of a trial, paid subscription is required to continue full features.
• Subscription fees are billed in Bangladeshi Taka (BDT). Payment methods include Mobile Financial Services (bKash/Nagad/Rocket), cards, or bank transfer.
• Subscription renewals are billed in advance on a recurring monthly or annual basis unless cancelled prior to the renewal date.

4. Restaurant Data Ownership & Intellectual Property

You retain 100% full ownership of all restaurant menus, logos, photos, order records, customer lists, and financial figures uploaded to your tenant workspace. Eatriko does not sell or share your proprietary restaurant data with competitors. Eatriko retains all intellectual property rights, trademarks, software code, and interface designs of the software platform.

5. Acceptable Use Policy

You agree not to misuse the platform. Prohibited activities include:

• Using the SMS notification gateway to transmit unsolicited spam, abusive, or unlawful messages.
• Attempting to probe, scan, or compromise system vulnerabilities or reverse engineer source code.
• Transmitting malicious code, viruses, or attempting Denial of Service (DoS) attacks.
• Using the platform for fraudulent commercial transactions or unauthorized financial activities.

6. Service Availability & Maintenance

We strive to maintain high uptime for uninterrupted restaurant operations. However, service may occasionally be subject to scheduled maintenance or downtime caused by network outages or infrastructure provider disruptions. Where feasible, scheduled maintenance is conducted during off-peak hours with prior notice.

7. Third-Party Integrations & Hardware

Eatriko interfaces with licensed third-party telecommunication gateways, hardware peripherals (ESC/POS thermal printers, USB/Bluetooth barcode scanners, cash drawers), and local networks. While we provide broad standard compatibility, Eatriko is not liable for telecom delivery delays or hardware malfunctions outside our software control.

8. Termination & Cancellation

You may cancel your subscription at any time via your account dashboard or by contacting support. Upon cancellation, your account will remain active until the end of your current paid billing period. Any refund inquiries are evaluated on a case-by-case basis in accordance with active billing agreements.

9. Limitation of Liability & Governing Law

To the maximum extent permitted by applicable law, Eatriko shall not be liable for indirect, incidental, or consequential damages, including loss of profits, data, or business opportunities. These Terms are governed by and construed in accordance with the laws of the People's Republic of Bangladesh.